Director of Operations at United Nigeria Airlines

United Nigeria Airlines is a wholly owned Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the trade name United Nigeria.

We are recruiting to fill the position below:

Job Title: Director of Operations

Location: Nigeria

Effective Date: ASAP

Reports to: Executive Director

Job Summary

• The Director of Operations will be responsible for ensuring safe, economical and smooth execution of functions related to airline operations (Ground Handling, IOCC and Commercial), while taking into account all the legal aspects of local and international regulatory authorities.
• Ensuring the customer journey, securing consistent superior Customer satisfaction levels and thus scaling United Nigeria’s revenue. The role position reports to the Executive Director

Duties/Responsibilities

• Set up and deploy a best-in-class Operations Control Centre
• Data collection, research and analysis of key factors necessary for complete business (commercial) planning.
• Ensure the airline has the correct operational controls and administrative and reporting procedures.
• Measure the effectiveness of all internal and external processes, producing timely, accurate and complete reports on the operating condition of the company.
• Monitor and improve all customer communication for consistency and accuracy.
• Work collaboratively across teams – including Sister departments, IT, Flight Operations etc.
• Suggesting best strategies for fleet planning, network planning, frequency, and business modelling, revenue management relative to marketing, operation and financial planning – from corporate and commercial perspectives
• Demonstrate strength in obtaining results through a clear focus on goals and accountability, communications, and business knowledge.
• Any other duties as may be assigned by the Executive Director

Experience & Qualifications

• HND or B.Sc in any discipline.
• A higher degree will be an added advantage
• A minimum of Seven (7) years’ relevant experience
• Understanding of airline legal contracts.
• Existing contacts/partnerships within the Airline sector.

Required Skills / Abilities:

• Strong commercial awareness.
• Strength in problem-solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
• Strong leadership and team-building skills
• Strong negotiator
• Thorough and meticulous with extreme attention to detail.
• Proactive team player.
• Self-motivated, tenacious, uses initiative and problem solver.
• Able to work without supervision, prioritize and manage workflow without ongoing  guidance.
• Work to tight deadlines with a ‘can-do’ attitude.
• Strong communicator both to internal stakeholders and external suppliers.
• Strong levels of numeracy and analytical ability
• Strong presentation and communication skills
• Understanding of the airline sector
• Microsoft Word / Excel / PowerPoint skills.
• High-level English skills, both written, oral and aural
• Must be smart enough to take critical decisions within a very short time limit
• Proficient with Microsoft Office Suite or related software

How to Apply

Interested and qualified candidates should send their CVs with Cover Letters to: [email protected] with the job title as the subject of the email