Invent Alliance Limited is a company specialized on creation of multi-sectoral and multi-disciplinary business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles.
We are recruiting to fill the position below:
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Job Title: Front Desk Officer – Shortlet
Location: Lagos
Job Type: Full-time
Job Duties and Responsibilities
- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, and accurately post charges to guest rooms and house accounts
- Receive and transmit messages to guests
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Manage conference room bookings and scheduling
- Maintain a neat and orderly front desk and reception area
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in and confirm relevant guest information
- Verify guest’s payment method and confirm payment
- Issue room keys and direct guests to their rooms
- Enforce rules and policies of the hotel
- Retrieve mail, packages, and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
Education, Skills and Experience
- Bachelor’s Degree in a related field or HND
- Guest/customer relations experience, preferably in a hospitality environment
- Numeracy skills
- Administrative skills
- Strong working knowledge of relevant computer software including MS Office and booking and payment systems
Key Competencies and Qualities:
- Customer service orientation
- Attention to detail and accuracy
- Planning and organizing
- Decision making and judgment skills
- Team work
- Flexible regarding work schedules
- Ability to respond appropriately to diverse customers and guests
- Candidate must reside around Lekki – Ajah axis.
- Ability to multitask and prioritize
- professional appearance and attitude
- Effective verbal and written communication skills
- Ability to handle stress and stay calm under pressure
- Conflict resolution skills
Salary Range
N50,000 – N100,000 / month.
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How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email