SnappyExchange is a customer-focused digital trading platform that enables users to trade gift cards and cryptocurrencies, as well as purchase airtime, data, and pay bills. We prioritize providing a seamless, user-friendly experience through our mobile app and website to make digital transactions effortless for our customers.
We are recruiting to fill the position below:
Job Title: Customer Care Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Work Schedule: Morning and Night Shift
Responsibilities
- Manage incoming calls.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Online customer management and ability to resolve issues.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Basic Requirements
- BSc/HND/ND.
- 1 – 2 years work experience.
- Gender: Female.
- Age: 20-27 Years.
Salary
N80,000 monthly.
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How to Apply
Interested and qualified candidates should:
Click here to apply
Note
- Residence within Ikeja or places closer to Ikeja is a criteria.
- Only short-listed candidates will be contacted for the interview
Application Deadline 3rd October, 2024.
Interview Date & Location
Friday, 3rd October 2024 (Ikeja, Lagos State).