Balosh Integrated Services Limited, an Access Control & Automation company is looking to hire a skilled technical support engineer that can provide technical support services to our clients. A technical support engineer who has in-depth knowledge in access control and automation products, high-level communication skills and ability to work independently. Ultimately, a technical support engineer that can provide valuable technical assistance and support while maintaining strong customer relations.
We are recruiting to fill the position below:
Job Title: Technical Support Engineer
Location: Lekki, Lagos
Employment Type: Full-time
Responsibilities
- Installations of new equipment for clients.
- Maintaining and servicing existing equipment installed at car park sites.
- Maintaining and servicing access controls installed on clients’ sites.
- Researching and self-learning on new technologies.
- Resolving network issues, configuring operating systems using remote connection to provide immediate support to clients after getting approval from management.
- Provide prompt and accurate feedback to management and clients.
- Prioritize and manage tasks at one time.
- Document all technical knowledge in the form of notes and manuals for future purposes.
- Reporting all outstanding jobs left daily, weekly and monthly.
- Documenting installations, maintaining and servicing processes.
- Diagnosing, troubleshooting, and identifying solutions to resolve any system issues onsite and offsite.
- Following standard procedures for proper escalation/updating resolved and unresolved issues via communicating platforms provided.
- Ensure all issues are properly logged.
- Filing and documentation of signed job completion forms by clients with the office/admin personnel in charge.
Requirements
- Proven work experience as a technical support engineer or installation manager.
- Proven experience with troubleshooting and diagnosing hardware, networking and software issues, answering inquiries and documenting results.
- Excellent soft skills like communication, flexibility, patience, and problem solving.
- Critical thinker.
- OND / HND qualification in Electronics and Electrical Engineering / Mechatronics Engineering / Computer Engineering / Mechanical Engineering.
- Providing simple and effective solutions.
- Ability to troubleshoot complex hardware, networking and software issues.
- Prioritizing and managing the workflow to resolution.
- Proven customer service experience as a technical support engineer.
Salary
N100,000 – N120,000 monthly.
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How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail
Application Deadline 4th June, 2024.