Center for Advanced Specialty Surgery (CASS) is a premier hub of excellence for specialty surgery, with locations in Victoria Island, Lagos and Owerri, Imo State, in Nigeria. CASS is a boutique surgical hospital run by well-trained USA surgeons and physicians, who are committed to delivering quality care and creating access to a network of highly specialized providers in the fields of orthopedics, plastic surgery, pain medicine and family medicine.
We are recruiting to fill the position below:
Job Title: Client Service Representative
Location:Â Lagos
Employment Type: Full Time
About the role
- We are looking for a full-time, experienced Client Service Representative (CSR) to join our reputable team of professionals as front-line support for our clients and customers, and to ensure their satisfaction.
- The CSR will provide helpful information, answer client questions, and promptly respond to complaints.
- The ideal candidate is one who maintains a positive, and professional attitude towards customers at all times; communicates excellently and is kind and compassionate.
- The successful candidate will report to the Clinical Director as well as the Hospital Administrator.
Your Primary Responsibilities:
- Greet persons entering the facility, determine nature and purpose of visit, and direct to designated personnel.
- Provide accurate information to customers in response to inquiries by telephone or in person about appointments and/or services, in a timely and professional manner.
- Register new clients on the database
- Confirm eligibility to access care at facility and review Insurance policy plans and service limits.
- Support accounting unit with client billing, payments and other assigned tasks.
- Provide administrative support with managing documents and records, procurement, and other assigned tasks.
- Follow up to ensure appropriate action is taken to resolve clients’ problems.
- Refer unresolved client complaints or inquiries to the designated department for further clarification.
Required Experience and Qualifications
- A Bachelor’s degree or its equivalent.
- Excellent organizational and time-management skills.
- Ability to prioritize and make decisions with sound judgement
- Excellent computer skills
- A great team player with excellent written and verbal communication skills
- Detail-oriented and able to maintain meticulous records
Company Benefits
- Competitive Pay
- Healthcare coverage
- Career advancement opportunities
- Located in the heart of town
- Paid vacation days
- Work with a team of highly trained international doctors
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How to Apply
Interested and qualified candidates should:
Click here to apply