Feegor is an innovative B2B e-commerce company that enables retailers discover, connect, and source goods directly from manufacturers and major wholesalers nationwide. We are the technology backbone that ensures easy, trusted and efficient transactions in Nigeria’s Informal retail sector.
We are recruiting to fill the position below:
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Job Title: Customer Service Intern
Location: Lagos
Employment Type: Full Time
Job Description
- The Customer Service Intern assists in handling customer inquiries, resolving issues, processing orders, maintaining customer records, and gathering feedback to improve service quality while supporting the customer service team.
Responsibilities
- Respond to customer inquiries via phone calls, email, and chat, providing information about products with a focus on generating revenue.
- Maintain and update customer records in the CRM, ensuring efficiency and accuracy.
- Assist with order placements, upselling and cross-selling to maximize sales.
- Build sustainable relationships with customers through cold calling, telesales, etc.
Requirements
- Must be a graduate.
- Technical Proficiency; familiarity with Excel and CRM software such as HubSpot
- Ability to quickly learn and adapt to new systems, processes, and policies.
- Ability to close sales.
- Excellent verbal and written communication skills.
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How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email