Media Sales 360 Limited is known for its innovative advertising strategies and highly customized services. We provide personalized marketing solutions through in-depth market research and advanced digital technology to ensure that every advertising campaign of our clients can achieve the best results.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Job Overview
- The Customer Service Representative is responsible for communicating with customers via phone, email or online chat, providing information and solutions to ensure customer satisfaction.
Primary Responsibilities
- Answer customer calls, respond to emails, and handle customer inquiries and complaints.
- Quickly identify and resolve customer issues, provide accurate information and support.
- Maintain customer records, update customer information, and record interactions.
- Introduce the company’s products and services to customers and answer product-related questions.
- Work with internal teams to follow up on customer feedback to ensure customer needs are met.
Job Requirements
- Preferred background in related fields.
- Preferred to those with customer service or related work experience.
- This position aims to provide customers with an excellent service experience and enhance customer satisfaction and loyalty.
- Good communication and interpersonal skills.
- Proficient in using computers and office software.
Salary
N150,000 – N400,000 / month.
How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using “Customer Service Representative” as the subject of the mail.
Application Deadline 31st August, 2024.