Buybeta is a premier beauty/skin care e-commerce wholesaler and retailer of curated selection of products for all skin type, from top tier beauty/skincare brands. We have risen through the ranks of cosmetics retailers in Nigeria with a growing capacity to dominate our niche through our dedication to providing high quality cosmetics, excellent customer service, modest prices and swift delivery, which are a key differentiating factor for our business.
We are recruiting to fill the position below:
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Job Title: Customer Service/ Sales Personnel – Order Processing
Location: Lekki, Lagos
Employment Type: Full-time
Company Overview
- We are a leading beauty and skincare retail lifestyle brand dedicated to empowering our customers by providing the best skincare and beauty products.
- Our mission is to deliver an exceptional retail experience through high-quality products, innovative solutions, and engaging brand storytelling.
- Join us in shaping the future of beauty retail
Job Description
- As a Customer Service/Sales Personnel, you will play a crucial role in managing the end-to-end customer experience, from order placement to post-sales support.
- You will also be responsible for nurturing relationships with wholesalers, converting leads into loyal customers, and ensuring a smooth, efficient order fulfillment process.
Key Responsibilities
Order Processing:
- Efficiently handle customer orders from placement to delivery, ensuring accuracy and timely processing.
Sales Conversion:
- Identify potential leads, nurture relationships, and convert them into buying customers through effective communication and tailored product recommendations.
Wholesaler Management:
- Serve as the primary point of contact for wholesale clients, managing their orders, providing product updates, and resolving issues promptly.
Customer Relationship Management:
- Build and maintain strong relationships with wholesalers and retail customers, providing exceptional service that encourages repeat business.
Database Management:
- Maintain accurate and up-to-date records of customer orders, contact details, and interactions in CRM and other digital systems.
Collaboration:
- Work closely with the sales, marketing, and logistics teams to ensure that all customer orders are fulfilled efficiently and that any issues are resolved swiftly.
Lead Generation:
- Support lead generation efforts by following up on inquiries, answering product-related questions, and scheduling follow-ups with potential clients.
Problem Resolution:
- Address customer complaints and concerns in a professional and timely manner, ensuring a positive resolution that enhances the customer experience.
Upselling & Cross-Selling:
- Actively promote products, special offers, and bundle deals to existing and new customers to increase sales and maximize revenue.
Product Knowledge:
- Develop a deep understanding of Buybetter’s product offerings and industry trends, enabling you to provide expert guidance and recommendations to customers.
Qualifications
Education:
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field is preferred.
Experience:
- 1- 4 years of experience in customer service, sales, or customer relationship manager.
Skills:
- Proficiency in CRM and order management systems
- Excellent communication and interpersonal skills
- Problem-solving mindset and ability to work under pressure
- Sales Ability:
- Demonstrated ability to convert leads into customers and upsell/cross-sell products based on customer needs.
- Team Player:
- Ability to work collaboratively across departments to ensure customer satisfaction.
- Strong organizational skills with attention to detail
- Ability to manage multiple tasks and prioritize effectively
Salary
N150,000 monthly.
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How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: Candidates must reside within Lekki and its environs
Application Deadline 29th September, 2024.