Limewood Villa Hotel is Located in the heart of Lekki Phase 1. Limewood Villa has accommodations with a restaurant, free parking, pool, bar and lounge. The facility offers 24 hours front desk and room service to its customers, along with free Wi-Fi throughout the property. Nearby attractions include points like Filmhouse Imax Cinema, Upbeat recreation center, Nike art gallery and Lekki Conservation Centre.
We are recruiting to fill the position below:
Job Title: Guest Service Agent
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Description
- The GSA acts as a problem solver, in a professional and calm manner, resolving any guest concerns that may occur while delivering outstanding service to our guests.
- The primary duties of the guest service agent are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
Responsibilities
Guest Check-in and out:
- Knowledge, understanding, and adherence to Company Core Values and Mission Statement.
- Perform duties as outlined in the Front Office Training Procedures.
- Check guests in and out of the hotel in a courteous and pleasant manner.
- Use the appropriate phrases and greetings when interaction with guests.
- Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.
Guest Services:
- Offer assistance to the individual needs and requests of all guests.
- Ensure guest needs are responded to in a timely and efficient manner.
- Maintain guest confidentiality at all times.
- Conduct self in a friendly and attentive manner during all guest encounters.
Guest Reservations:
- Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
- Responsible for greeting every guest upon arrival
- Provide information on hotel facilities and services
- Concierge services including booking activities, dining reservations and transport
- Provide detailed information about points of interest in the area
- Arrange services required for guests with special needs
- Be an ambassador of Limewood Villa Hotel
- Other related duties as assigned by the Front Office leadership team
- Accurately manage payment system.
- Communicate pertinent shift information to the next shift and to supervisor.
- Adhere to all safety policies and procedures
- Prepare documents and keys required for registration
- Register arriving guests and assign rooms
- Process guests’ departures, calculate charges and receive payments
- Make, confirm, cancel and change reservations
- Promptly and courteously attend to telephone calls and text messages, directing as appropriate
- Ensure guest special requests are efficiently completed
- Store and retrieve luggage
- Follow emergency and safety procedures
- Provide direction to guests requiring guidance and offering any further assistance, as required
- Training of new team members
Requirements
- Interested candidates should possess OND / HND / Bachelor’s Degrees with 4-19 years of relevant work experience.
Salary
N50,000 – N60,000 monthly.
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How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: For inquiries, send a WhatsApp message to: 08058043665
Application Deadline 17th June, 2024.