TERAWORK is the leading online talent marketplace in Africa that helps businesses thrive by connecting them with professional talent without geographical barriers. We have a pool of professionals with varying levels of expertise across tech, digital, business and lifestyle services.
We are recruiting to fill the position below:
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Job Title: Technical Services Manager
Location: Lagos
Employment Type: Full-time
Job Summary
- The Technical Services Manager is responsible for overseeing the technical services department, ensuring the efficient and effective delivery of technical support and services to internal and external clients.
- This role involves managing a team of technical professionals, coordinating with other departments, and implementing strategies to enhance service quality and customer satisfaction.
Responsibilities
- Team Management: Lead, mentor, and manage a team of technical support engineers and specialists.
- Service Operation: Oversee the daily operations of the technical department, such as scheduling, dispatching, and inventory management.
- Ensure the team is adequately trained and equipped to handle technical issues and projects.
- Service Delivery: Oversee the provision of technical services to clients, ensuring timely and effective resolution of technical issues.
- Create regular reports on service department performance, including critical indicators like response times, resolution rates, and customer satisfaction ratings.
- Technical Expertise: Stay up-to-date with the latest technology trends and advancement, evaluate and recommend new technologies and tools to improve service delivery.
- Provide technical guidance and support to the team and clients.
- Manage departmental budgets and resources effectively.
- Ensure compliance with industry standards and regulations.
- Project Management: Plan, coordinate, and manage technical projects from inception to completion.
- Collaborate with other departments to ensure seamless integration of technical solutions.
- Client Relations: Act as the primary point of contact for escalated technical issues and ensure they are resolved satisfactorily.
- Develop and maintain strong relationships with key clients and stakeholders.
Qualifications and Experience
- Candidates should possess a B.Sc. or HND in an Engineering, or a related field
- Must have 2- 3 years of experience in a Technical Services Managerial role
- Knowledge of electrical analysis and electronics
- Knowledge of theoretical electrical engineering
- Knowledge of automation
- Computer proficiency
- Ability to troubleshoot, test, repair, install and serviceluxury electronic appliances
- Knowledge of practical application of engineering scienceand technology
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How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 21st June, 2024.