Valinno provides innovative, cost effective and sustainable solutions for servicing, manufacturing industries, hotels, restaurants, retail & wholesale outlets, bookshops, supermarkets, fast food outlets, educational institutions, government agencies and a diverse range of businesses in Nigeria and internationally.
We are recruiting to fill the position below:
Job Title: Technical Support Officer III
Location: Lagos
Employment Type: Full Time
Job Role
- Provide first level support to end users on a variety of software applications.
- Respond to end user inquiries through phone calls, e-mail and help desk ticket system.
- Communicate with our clients to understand the issue and determine severity.
- Perform initial investigation and analyze information to determine the cause of the issue.
- Communicate issue resolution to clients upon completion of the support ticket.
- Prepare and maintain various forms of documentation to build knowledgebase and track performance.
- Liaise with third party application providers regarding problem resolution, system administration, and software upgrades.
- Provide advice and training to end users regarding the proper configuration and use of hardware and software.
- Provide regular updates to clients as per defined Service Level Agreement.
- Escalated issues to senior analyst when necessary, in order to expedite resolution of ticket.
- Track, monitor, and resolve incidents within service levels agreements.
- Prepare and deploy computer workstations to Client locations.
- Troubleshoot and repair computer hardware or co-ordinate warranty repairs with appropriate vendor.
- Install and configure printers and other computer accessories.
- Investigate network connectivity issues and escalate, when necessary.
- Assist in updating and maintaining the Client Information Database, as necessary.
What You Will do
- You will be responsible for assisting Valinno’s customers to troubleshoot and resolve their software issues in a timely and professional manner.
- The position requires you to work 5 days a week, Mondays to Sundays.
Qualifications
Experience:
- At least 2 years post-NYSC experience in the technical support field.
Education:
- HND / BSc. in any related field
Soft Skills:
- Effective communication and organizational skills
- Problem-solving and analytical skills
- Strong work ethic and ability to multi-task
- Ability to work effectively in a team
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How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.